Email support
support@novaquants.co.ukWe aim to acknowledge support requests within five working days. Reproducible technical issues may need additional diagnostic time.
What to include
- the email address used for your NovaQuant account;
- your order reference, if the question concerns a purchase;
- your MT5 build, broker, symbol name and whether the account uses hedging mode; and
- the exact error message plus relevant non-sensitive Experts or Journal lines.
Keep sensitive information private
Never email your account password, broker password, full licence key, API secrets, card details, private wallet keys or seed phrases. NovaQuant support does not need remote access to your trading account.
Privacy enquiries
For personal-data requests, email privacy@novaquants.co.uk or review the Privacy Notice.