1. Who we are
The seller is NovaQuant (“NovaQuant”, “we”, “us”). Contact: support@novaquants.co.uk.
2. The product
NovaQuant GoldEdge is downloadable Expert Advisor software for MetaTrader 5. It automates XAUUSD order placement and basket recovery on compatible hedging accounts. The exact licence term, permitted account count, price, currency and included support are those displayed at checkout and in the order confirmation.
NovaQuant GoldEdge is software, not investment advice, portfolio management, a managed account, a signal service or a promise of financial return.
3. Eligibility and compatibility
- You must be at least 18 and legally able to enter a contract.
- You are responsible for confirming access to MetaTrader 5, a compatible XAUUSD symbol and an MT5 hedging account.
- Broker symbols, contract sizes, margin, stops, spreads, execution and trading permissions vary. You must test the software with your broker before live use.
- You must not purchase or use the software where automated or leveraged trading is unlawful for you.
4. Ordering and payment
An order is an offer to buy the licence. A contract is formed when the hosted payment provider confirms payment and NovaQuant sends an order or licence confirmation. Prices and applicable taxes must be displayed before you press the provider’s payment button.
Card and wallet payments are processed by the configured payment provider. Crypto payments may also involve blockchain and conversion fees shown by that provider. NovaQuant does not receive full card numbers or private wallet keys.
5. Digital delivery and cancellation
If you request immediate delivery during a statutory cancellation period, you expressly ask us to begin supplying the digital content immediately and acknowledge that your cancellation right may be lost once download or licence delivery begins. If supply has not begun, any applicable statutory cancellation right remains available.
This acknowledgement never removes remedies for digital content that is faulty, materially not as described or otherwise fails mandatory legal standards.
6. Licence and permitted use
Your use is governed by the Software Licence. Unless the checkout says otherwise, the purchase grants a personal, limited, non-exclusive, non-transferable licence for the number of MT5 accounts stated in the order confirmation. Ownership of the software and source code is not transferred.
7. Trading risk and customer responsibility
You make every decision to install, configure, enable or continue running NovaQuant GoldEdge. You control the broker account and capital. You must read the Risk Disclosure, use a demo environment first and monitor margin and connectivity.
8. Faults, support and refunds
If the software is faulty, materially not as described, or a valid licence cannot be activated because of NovaQuant’s licensing system, contact support with the order identifier and non-sensitive diagnostic information. We may offer repair, replacement, an update or licence reissue before a refund where the law permits. The complete process is in the Refund Policy.
9. No performance-based refunds
Subject always to mandatory law, refunds and compensation are not provided because trading was unprofitable, drawdown was greater than expected, opportunities were missed, or broker/market conditions differed from a backtest. A strategy loss is not by itself evidence that the software is faulty.
10. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your mandatory consumer rights.
To the fullest extent the law permits, NovaQuant is not liable for trading losses, loss of profit, loss of opportunity, drawdown, margin calls, account liquidation, slippage, spread changes, broker action, market interruption, third-party platform failure, lost data or indirect or consequential loss arising from trading decisions or use of the software.
For other claims that may lawfully be limited, NovaQuant’s aggregate liability is limited to the licence price you paid. This limit does not apply where the law prohibits it.
11. Third-party services
MetaTrader 5, brokers, VPS providers, payment processors and blockchain networks are independent third parties. Their availability, rules and performance are outside NovaQuant’s control. References to them do not imply endorsement or partnership.
12. Suspension and termination
We may suspend or terminate a licence for payment reversal, unauthorised distribution, licence circumvention, unlawful use or a material breach, after any notice required by law. Termination does not erase rights or obligations already accrued.
13. Changes
The terms accepted at purchase govern that order. Material changes will not retrospectively reduce accrued consumer rights. Updated terms may apply to later purchases or renewals after appropriate notice.
14. Governing law and complaints
These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections available in their country of residence. Courts with jurisdiction under applicable consumer law may hear disputes. Please first email support@novaquants.co.uk so we can try to resolve a complaint.